PartSmart.uk - Website Policies

Support Policy

PartSmart.uk is a one-person initiative. As such, my ability to offer support is grounded in personal attention, honesty, and human responsiveness—but without the infrastructure of a commercial customer service department.

What You Can Expect

• Direct communication: All inquiries, emails, and order matters are personally handled by me—no bots, no call centres.
• Reasonable responsiveness: I typically respond within 1–2 working days, though this may vary depending on my availability.
• Respectful dialogue: I treat all queries respectfully and ask the same in return.

What I Cannot Offer

• 24/7 customer support or real-time chat
• Extended product warranties or guarantees
• Technical assistance for items beyond what’s stated in the listing
• In-depth product troubleshooting like a manufacturer or retailer might provide

When to Contact Me

Please feel free to reach out via the contact form or email if:

• You have questions before buying
• You haven’t received your order after the expected delivery window
• An item arrives damaged or incorrect
• You’re unhappy or unsure about something and want a fair conversation

My Commitment

Though I may not provide “support” in the commercial sense, I deeply care about the satisfaction and experience of each buyer. I will always do my best to address problems fairly and with good faith. My aim is not just to sell, but to uphold a relationship of trust with people who value sustainability and second-hand goods.